The Associate Customer Support Engineer serves as a liaison between customers and 1upHealth partners to ensure overall success in their implementation and ongoing support. This position is responsible for promoting improvements in customer support, processes, and efficiencies through the use of automation/collaboration between 1upHealth’s customers and its teams.

In this role, you’ll get to:

• Provide technical support to 1upHealth customers and partners, both electronically and via telephone for technical issues they may be experiencing
• Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary
• Work with Management and other Customer Support Engineers
• Triage, log, and monitor all problems including those assigned to other teams when they require a different level of technical aptitude
• Facilitate the optimization of ticketing system and/or system deficiencies and suggestions for system improvements and enhanced functionality
• Promote an atmosphere that encourages enthusiasm and customer participation in the 1upHealth ecosystem

We are looking for people who have:

• 1-2 years experience in a Customer Service or Support role
• Strong communication and organizational skills
• An understanding of APIs
• Working knowledge of databases and ability to write queries in SQL
• Knowledge of Postman
• Worked independently, managed multiple tasks and sensitive data
• Experience defining problems, collecting data, establishing facts, and drawing valid conclusions
• Ability to adapt to environments with high interrupt rates and navigating competing priorities

You may also have:

• Experience with AWS
• Understanding of interoperability specs (FHIR, CCDA, HL7 v2, EDI X12)
• Bachelor's degree in Software Engineering or a related field or equivalent working experience