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Quality Analyst, Credentialing



IT, Quality Assurance
Posted on Thursday, April 27, 2023

Job Mission:

Your role will be to support the operations for the Credentialing portion of the andros Credentialing product. You’ll be responsible for performing routine tasks and processes along with analyzing and streamlining processes. You will find ways to innovate on old processes and bring in new ideas. As a subject-matter-expert (SME), you will work across all Credentialing Ops teams to help optimize workflows and leverage data insights to drive key initiatives. Your knowledge of data and analytics will help you play a key role in ensuring all day-to-day operations run smoothly while also advocating for and implementing potential improvements.


  • Perform daily production tasks relating to Quality Assessment of credentialing elements and / or entire credentialing files.
    • Conduct research into issues related to credentialing process
      • Document and report findings out to the Senior Performance Operations Manager and the greater operations leadership team
    • Work closely with our credentialing operation teams / external partners to coordinate day-to-day tasks associated with Credentialing
  • Contribute to and reference reporting dashboards, monitor trends, share actionable insights, investigate variances and make recommendations based on data/results
    • Monitor daily program automations and data processes; troubleshooting when necessary and improving when possible
    • Offer insights to the leadership team to advise on product enhancements related to Credentialing and adjust workflows to account for our evolving andros processes
  • Evaluate and recommend new process enhancments as we expand our service offerings
    • Serve as a primary tester when new products related to your processes are being developed
  • Assist with building a total quality management process

Role Specific Competencies:

  • Production Allocation: Position includes daily production responsibilities that account for 50% of the work day, but may increase to 100% daily.
  • Attention to Detail: You’re able to spot issues and complete root cause analysis.
  • Team Player: There is no task too small. You’re excited about getting your hands dirty if it means getting the job done.
  • Critical Thinking: We’re expecting you to challenge the way we do things and present new ideas for improvement, no matter how small the change is.
  • Data Driven: You’re well-versed in Google Sheets; bonus points if you have experience manipulating large sets of data.
  • Communication: You’re a clear communicator who can synthesize and explain complicated concepts.
  • Inquisitive: You don’t let a fast pace of work or a complicated process stop you from asking questions and figuring out what is really going on.

Organizational Competencies:

  1. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
  2. Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles.
  3. Outcomes oriented: Dedicated to results. Track record of improving performance
  4. Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can pursue an efficient line of inquiry to achieve that clarity.
  5. Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam

Desired Attributes:

  • Minimum of 1-3 years of experience in an operations and/or process-driven role; experience with credentialing preferred (but not required)
  • Intellectual curiosity, sound problem-solving and decision-making abilities, and strength in creative and innovative thinking
  • You have a strong analytical toolkit, including experience with Sheets, Excel, Tableau or other tools
  • Thrive in a fast-paced startup environment where flexibility and adaptability are key

In compliance with the nation-wide updates on the Equal Pay For Equal Work Act, salary range is displayed: Estimated salary range: $50,000+. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of andros’s total rewards package for our employees. Other rewards may include annual incentive pay based upon performance that is commensurate with the level of the position. In addition, andros offers a generous benefit package, including medical, dental, and vision plans, wellness program, 401(k) with up to 4% match, life insurance, 11 company holidays, unlimited Paid Time Off and more!