Director of Sales Operations and Enablement
Local Infusion
Location
Washington, DC, New York, NY, Philadelphia, PA, Newark, NJ, Remote
Employment Type
Full time
Department
Growth
Compensation
- $140K – $170K • Offers Commission
We are Local Infusion.
Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. We have locations in New Hampshire, Maine, Connecticut, New Jersey, Maryland, Virginia, Massachusetts, New York, Ohio, North Carolina, South Carolina and Florida with more on the way. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients, and our team, can feel truly supported, every step of the way.
*This role is remote with a preference for someone based on the East Coast or Ohio
What We’re About
We’re a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry, because patients deserve better.
Ownership—Takes initiative, being accountable and caring about the outcome
Excellence—Do what it takes to raise the bar, being an example for our colleagues, patients and partners
Curious & Inquisitive— Always seek to gather information and knowledge, and understand the way
Find A Way— There will be obstacles, but we find a way, even when there isn’t a defined road forward
It’s a Marathon, not a Sprint - We have large problems to solve, and they won’t be solved overnight. We are persistent every day.
Job Summary
We are seeking an experienced Director of Sales Enablement to function as a cross-functional leader responsible for building the systems, tools, data, and processes that power our business development engine. This position serves as a strategic partner to field leadership, wearing many hats to ensure teams are well trained, properly enabled, informed, and fully activated to drive referral growth.
This role owns reporting/analytics, sales enablement, sales operations, onboarding, and market activation. You will sit on the Growth Leadership Team alongside Regional VPs and work closely with Operations, Marketing, and Executive Leadership.
Key Responsibilities
Data, Analytics & Reporting
Build and maintain dashboards, KPIs, and automated reporting
Monitor center and market performance, highlighting trends and risks
Respond to ad‑hoc data and analysis requests from leadership
Sales Enablement & Playbooks
Build and maintain sales playbooks, outreach frameworks, objection handling guides, competitive intelligence, FAQs, and best‑practice libraries
Translate market insights, product updates, and strategy into clear, actionable guidance for the field
Sales Operations & CRM Ownership
Serve as the HubSpot (CRM) owner and subject‑matter expert
Maintain and improve CRM hygiene, activity logging, and reporting standards
Market Research & Target List Strategy
Own market research and target list development using tools such as MedScout
Ensure comprehensive provider coverage by geography and specialty
New Market & Center Activation
Lead sales activation for new center openings
Deliver market research, target lists, and draft market plans to field teams
Create and present GTM activation plans and ensure clean handoff and knowledge transfer to Business Development Executives
Onboarding, Training & Development
Own the virtual onboarding experience for new Business Development hires
Build and maintain sales training programs, tools, and materials
Deliver training through live sessions, workshops, and on‑demand content
Strategic Projects & Cross‑Functional Execution
Identify bottlenecks and workflow gaps across the growth engine
Lead special projects, pilot new tactics, and support rollout of new outreach channels
Partner closely with Operations to improve referral‑to‑treatment conversion and execution
Qualifications and Requirements
Bachelor's degree in related field
5+ years experience in healthcare growth, sales operations and enablement
Must have expert-level analytical skills/mindset with hands‑on dashboarding and CRM experience...essentially be a reporting wizard!
Proven experience supporting or leading multi-market sales teams
Demonstrated experience delivering training and creating enablement tools such as playbooks, guides, and sales resources
Exceptional organizational and communication skills
Comfortable operating at both strategic and tactical levels
Competitive spirit, with customer-focused attitude
Bonus points for prior success as a field sales or referral sales professional
Double bonus points if you have experience with HubSpot, Google Products, MedScout and/or Sigma.
Travel requirements: Willingness to travel up to 20% of the time, with overnight travel occasionally
Must be located near Local Infusion’s service areas (Eastern or Central time zones)
Compensation & Structure
Total Compensation (Base + Bonus): $140,000 - $170,000
Member of the Growth Leadership Team
The Local Infusion Way
Local Infusion is a respectful, upbeat, and remote-first team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious, but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies.
As part of our team, full-time employees get:
Potential for performance bonuses
Medical, dental, and vision insurance through our employer plan
Short and long-term disability coverage, life insurance
401(k) — as an early stage startup, and we match!
15 Days PTO — and we want you to take it!
Competitive paid parental leave and flexible return to work policy.
We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way.
We don’t discriminate, Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.
Compensation Range: $140K - $170K