*This role is either based in Nashville, TN with a hybrid work schedule in our Nashville office OR based in the NJ/NY area working remotely*

Job Summary

Our mission is to revolutionize the specialty infusion industry because patients deserve better. As the Product Manager, Revenue & Operations, you will play a pivotal role in scaling the business by improving efficiency across revenue cycle management (RCM) and corporate functions including Finance, Procurement, HR, Facilities Management and other internal operations with a clear mandate: identify inefficiencies, design scalable solutions, and build (or buy) systems that enable the business to grow faster with fewer resources.

This role demands strong problem-solving skills, comfort with ambiguity, and the ability to design and deliver scalable solutions that replace manual processes and fragmented tools. You will partner closely with Operations, RCM, Finance, and Engineering to build systems that enable the company to grow faster, smarter, and more sustainably.

Join us in building the internal infrastructure that powers exceptional patient care.

Key Responsibilities

• Own product strategy and execution for end-to-end RCM efficiency, including billing, collections, denial management, and cash acceleration

• Identify operational bottlenecks and design workflow, automation, or AI-enabled solutions to improve speed, accuracy, and output per FTE

• Partner with Finance, Operations, and Engineering to translate business needs into clear product requirements and roadmaps

• Define and monitor KPIs related to RCM performance, efficiency, and financial outcomes

• Lead product ownership for internal corporate systems supporting Finance, Procurement, HR, Legal, and other shared services

• Replace manual workflows, spreadsheets, and disconnected tools with scalable, auditable systems

• Evaluate build vs. buy decisions and manage integrations with third-party platforms where appropriate

• Drive adoption of new tools and workflows across internal teams through strong communication and change management

Qualifications and Requirements

• 5+ years of experience in product management, operations product, or a product-adjacent operational role

• Experience working with revenue cycle, billing, finance operations, or complex internal workflows

• Building patient or payer-facing AI solutions in regulated environments (HIPAA)

• Strong problem-solving skills with the ability to operate effectively in ambiguous environments

• Exceptional organizational skills and ability to prioritize high-impact work in a fast-paced setting

• Excellent communication and interpersonal skills, with a proven ability to collaborate cross-functionally

• Comfort working with data, metrics, and financial outcomes to inform decision-making

Preferred Qualifications

• Healthcare or regulated-industry experience

• Experience building internal tools, automation platforms, or operational systems

• Familiarity with workflow engines, analytics tooling, OCR, or AI-assisted products

As part of our team, full-time team members get:

• Potential for performance bonuses

• Medical, dental, and vision insurance through our employer plan

• Short- and long-term disability coverage, life insurance

• 401(k) — as an early stage startup, and we match!

• 15 days PTO — and we want you to take it

• Competitive paid parental leave and flexible return-to-work policy

We invest in your career. Our company is growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to professional development opportunities that help you grow alongside the business.

We don’t discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We believe a diverse and inclusive team makes us stronger and better equipped to achieve our mission.

Join our dynamic team and help build the systems that power exceptional care.