We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

“Patient First” is Rula's foundational value. As a Senior Strategy & Operations Manager focused on Patient Experience, you will own company-critical patient experience metrics and processes. You’ll drive critical improvements that will lead to higher new patient conversion and retention. Based on your work, Rula will be able to help more people who reach out to us for help with some of their toughest personal challenges.

You will manage a frontline team and get to work directly with Product, Support, Marketing, and Provider team partners to design, test, and roll out new features and processes. You will be actively involved in quarterly planning and will present your work and results to leadership weekly.

Required Qualifications

• 6+ years of experience in operations roles within the technology sector, with 2+ years experience managing frontline teams of two or more

• Experience driving a workstream with a high volume of conflicting priorities; ability to manage and set expectations across multiple cross-functional stakeholders

• Demonstrated ability to learn and optimize new software; natural technical aptitude and familiarity with various customer operations and data management tools

• Experience leveraging data to inform priorities and decisions; ability to distill insights from large datasets and use data throughout the entire lifecycle of a project from understanding the problem/opportunity, designing a solution, testing/rolling out the solution, monitoring, and iterating

• Experience creating and optimizing operational processes

• Experience writing project plans, technical requirements, experiment results, project updates, and strategy docs

• Experience collaborating closely with Product teams. Must have experience driving product changes & natural technical aptitude

Preferred Qualifications

• Experience working at a fast-growth startup

• Experience with service recovery, sales, and/or outbound motions

• Experience with SQL (comfortable writing queries using analytical functions, CTEs, etc.)

• Experience managing offshore and/or nearshore teams

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

• 100% remote work environment from anywhere in the US

• Competitive pay and benefits that don’t change based on location

• Health benefits: medical, dental, vision, life, disability, and FSA/HSA

• Access to our 401(k) plan

• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

• Paid parental leave

• Employee Assistance Program (EAP)

• Stipend to ensure your home office sets you up for success

• Quarterly department stipend for team building or in-person gatherings

• Wellness events and lunch & learns spanning many topics

Our Team

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.