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Claims Process Specialist - Hybrid San Antonio Area

SafeRide Health

SafeRide Health

San Antonio, TX, USA
Posted on Wednesday, July 12, 2023


SafeRide Health is looking for a hands-on Claims Specialist to scale SafeRide. We are looking for a leader with deep experience managing Medicare and Medicaid programs as we scale past $100M in annual revenue. The Billing Specialist is responsible for elevating SafeRide’s billing function and continuously enhancing the effectiveness of the organization. Strong business and financial orientation as well as a passion for growth and development are critical for this role.


  • Facilitates data processing and ultimate payment to NEMT/TNC/IPT providers.
  • Performs reconciliation of billing data to encounter data. Works closely with the operations team to resolve issues.
  • Work with internal operations and project teams to solve claims-related problems, benefit plans research and provider contract interpretation and configurations.
  • Communicate and work with providers to get claims issues resolved and paid accurately and in accordance with healthcare/Medicare/Medicaid regulations, policies, and payment policies and guidelines.
  • Receive incoming calls from providers, customers, vendors, and internal groups, to successfully analyze the caller's needs, research information, answer questions, and resolved issues and/or disputes in a timely and accurate manner.
  • Identify issues negatively impacting the provider community including but not limited to system set up, required benefit modifications, EDI logic, provider education, claim examiner errors, and authorization rules.
  • Develops and implements policies, processes and procedures that incorporate industry best practices, and reinforces high quality standards within the Billing team.
  • Served as the Billing team’s subject matter expert and primary contact for claims related projects and critical activities.
  • Mentors junior team members and provides internal claims team training, coaching, guidance, and assistance with complex issues.
  • Implement: Scalable and accurate billing operations systems leveraging best in class technology. This includes financial reporting for management, clients and designated state and federal agencies (e.g., HHSC in Texas).
  • Champion and reinforce SafeRide’s culture.

Required Education/Experience:

  • Minimum 1 years of experience in billing/claims management
  • Must be bilingual Spanish Speaking


  • NEMT/transportation background preferred
  • Knowledge of CMS/HHSC regulations preferred


  • Strong data skills in Excel/Sheets, including pivot tables, v-lookups, etc.
  • Self-starter, ability to work independently and in a team environment.
  • Strength in problem solving, applying hard data and qualitative insight to frame problems and develop novel solutions
  • Ability to adapt to unforeseen circumstances quickly
  • Keen attention to detail
  • Ability to work with a variety of stakeholders

What we offer you

  • An inclusive, encouraging and collaborative company culture
  • Strong support for career growth, including access to our investor communities
  • Competitive compensation with upside for growth (including stock options and performance grants)
  • Competitive benefits including health/vision/dental insurance, 401k match and 18 day’s PTO

About SafeRide Health: SafeRide’s mission is to restore access and dignity to care. SafeRide is transforming access to care for the nations sick, poor and underserved. We are a high growth, tech enabled services firm that’s growing past 400 employees. SafeRide is backed by premier investors like NEA and clients like Fresenius. We operate nationally and now deliver over 5M rides per year. Learn more at www.saferidehealth.com.