Customer Support/Success Account Manager - Entry Level
Wúru
Customer Service, Sales & Business Development
Posted on Jul 14, 2025
🧑🏾💻
Customer Support/Success Account Manager - Entry Level
What we're looking for
We are looking for an Entry-Level Customer Support/Success Account Manager ready to thrive in the fast-paced world of health tech. You will help support our healthcare clients using semi-automated tools, collaborate closely with our development team, and contribute ideas to make our support processes smarter and leaner.
This role is ideal for someone methodical, organized and curious, who enjoys turning complex healthcare needs into clear, practical solutions.
Objectives of this Role
Provide responsive, organized support to main healthcare providers of Argentina and Latam through semi-automated tools.
Collaborate with the team to keep improving and automating support workflows.
Bridge communication between clients and developers to resolve issues effectively.
Dive into surgical and infusion care contexts to understand user needs and spot improvement opportunities.
Maintain and refine knowledge base content and user documentation to reduce repetitive tasks.
Identify trends and share insights to help the team deliver better solutions.
Grow into managing accounts and supporting long-term client success.
Responsibilities
Deliver client support in a clear, calm and prioritized way.
Translate client feedback into actionable tasks for the tech team (Work closely with teammates).
Keep support documentation clear and up-to-date.
Suggest improvements to support tools and help implement them.
Spot common patterns in user questions to inform automation and product decisions.
Full-time dedication.
Qualifications
You:
Learn fast and stay organized, even in dynamic settings, knowing how to prioritize.
Are methodical and detail-oriented.
Enjoy connecting directly with healthcare workers and workflows.
Communicate clearly and work well in a team.
Bring ideas to make internal processes more efficient.
Extra points if you have background in healthcare or health tech (not required).
What we offer
Be part of an energetic team with a clear mission: Give the healthcare workers their time back by reducing operational burdens and optimizing resources through user friendly, intelligent software.
Competitive compensation and flexible hours.
How to Apply
If this sounds like a fit for you, email us at careers@wuru.ai.