IT Manager (Hands-On / IT Support)

(Hybrid 3X a week)

Opportunity Overview

NOCD is seeking an IT Manager to join our growing digital health team and own day-to-day IT support and operations across the company. This role will be highly hands-on, focused on ensuring employees and clinicians have reliable access to the tools and systems they need to do their work without disruption.

You will be the go-to person for IT support, helping troubleshoot issues like account access, system logins, and device problems, while also managing equipment provisioning and supporting onboarding for new hires. This role is ideal for someone who enjoys solving problems quickly, staying organized, and creating simple, effective processes in a fast-paced environment.

Required Qualifications

• 3–6 years of experience in IT support, IT operations, or systems administration
• Strong troubleshooting skills across laptops, software, and SaaS tools (e.g., login/access issues, device performance, connectivity)
• Experience managing employee onboarding/offboarding, including account setup and access provisioning
• Experience with device management and shipping logistics (laptops, replacements, repairs)
• Familiarity with common workplace tools (Google Workspace, Slack, Zoom, etc.)
• Experience with identity and access management tools (e.g., Zendesk, Google Admin)
• Strong organizational skills and ability to manage multiple requests at once
• Clear and friendly communication, able to support non-technical employees effectively

Additional Qualifications

• Experience with device management tools (e.g., Jamf, Kandji, Intune) or similar systems
• Experience in a startup or fast-growing environment
• Basic understanding of security best practices and access controls
• Experience creating simple IT documentation or help guides

What You’ll Work On

• Serve as the primary point of contact for day-to-day IT support (login issues, access problems, device troubleshooting)
• Set up and manage accounts for new hires, ensuring a smooth onboarding experience
• Provision, ship, track, and maintain employee equipment (laptops, peripherals, replacements)
• Troubleshoot and resolve issues with tools like Google Workspace, Slack, Zoom, and other internal systems
• Manage onboarding and offboarding processes, including access removal and equipment return
• Keep systems organized and up to date, ensuring employees have the right level of access
• Create simple documentation and processes to reduce repeat issues and improve efficiency
• Partner with People Ops and Engineering to support a smooth employee experience

About Noto

Noto is an AI-enabled platform transforming speciality therapy to end the mental health crisis. Powering NOCD, Rebound, and future specialty therapy brands, Noto works across each specialty to streamline payer partnerships, enrollment, and care delivery operations to treat complex mental and behavioral health conditions.

Our Brands

NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions. Today, NOCD manages the largest community of OCD patients in the world and we’re just getting started.

At Rebound, we’re building the future of trauma care. Over 140 million Americans have experienced trauma, yet effective care remains hard to access. Our mission is to make recovery from trauma the norm, not the exception.

Rebound delivers virtual, gold-standard trauma therapy, covered by most major insurance plans, alongside evidence-based tools and deeply supportive guidance. Our work is grounded in psychological science and survivor-centered design, helping people process traumatic experiences, break intergenerational cycles, and reclaim their lives.

Benefits

• Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match
• 11 observed company holidays a year
• PTO based on an accrual system
• Engaging startup environment with an outstanding mission-driven team atmosphere
• Downtown Chicago office with an on-site gym
• Noto provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees.